In 2002, Zapways began working with a startup airline in Pakistan.

The executives at airblue wanted a 100% internet-based airline, where everything from flight inventory and e-ticketing to job applications and HR forms were handled online, from any location in the world. Just eighteen months later, airblue celebrated its inaugural flight. And after just two years of operation, Airblue Ltd. realized a record operating profit despite steadily increasing fuel and operational costs, largely due to the additions to their fleet and nearly tripling the number of cities served.[source]

Unlike other airlines needing to integrate older legacy systems and data into their modern counterparts, airblue was starting from scratch. This enabled the Zapways team to focus on streamlining processes and functions to ensure maximum cost savings and efficiency.

It also meant time for innovation. Airblue wanted to define itself as a leader in technology, value and customer service. Zapways developed a custom backend system that provides 100% e-ticketing, wireless remote checkin and kiosk checkin at several airports. Management can view inventory and manage fares in realtime, and make adjustments according to market demands. They can even schedule flight crews, review job applications and export realtime accounting data — all online.

"Zapways was integral to the launch and success of airblue," says Shahid Abassi, airblue COO. "We needed help with infrastructure and operations, and they not only built it, but have been invaluable in maintaining reliable network. We work directly with their development team, and appreciate their level of service and commitment to us. Any other service provider would have stretched this project out for years, but Zapways turned things around very quickly and efficiently. "